Contact Information
We are Rapelli, a men's clothing brand. Whatever you need — sizing advice, help with an order, a return, or a question about delivery — our team is here to help.
How to reach us
- Email: support@rapelli.co
- Brand: Rapelli
Email is the fastest way to get help. Please include your order number where relevant, so we can find your order straight away.
Customer service hours
Monday to Friday, 9am to 6pm (UK time). We are closed at weekends and on UK public holidays.
Messages received outside these hours are answered on the next business day.
Response times
We aim to reply to every email within 24 to 48 hours during business days. During sales, new launches and peak periods, replies may take a little longer — we appreciate your patience, and we do get to every message.
If you have not heard from us, please check your spam or junk folder before sending a follow up, as our replies occasionally land there.
What to include in your message
To help us resolve things on the first reply, please tell us:
- Your order number, if you have one
- The name and email address used to place the order
- A clear description of the issue or question
- Photographs, if an item has arrived faulty, damaged or incorrect
Returns and refunds
To start a return, email support@rapelli.co with your order number. Full details are set out in our Refund and Returns Policy.
Company details
Our full trading address and company details will be published here shortly. In the meantime, all enquiries should be sent to support@rapelli.co.
- Registered company name: [Registered company name]
- Company number: [Company number]
- VAT number: [VAT number, if registered]
- Trading address: [Trading address]
- Registered address: [Company registered address]
- Telephone: [Telephone number, if offered]
Please note that we do not accept returns sent to any address other than the one we confirm to you by email.